1. General Refund Terms

Refunds are reviewed on a case-by-case basis. Because our services are digital and subscription-based, refunds may not be available once the service has been activated, delivered, or used.

2. Eligible Refund Cases

• The service has not been activated or delivered yet.
• A verified technical issue prevents access to the service.
• Our support team is unable to resolve the confirmed issue.
• The customer contacts support within a reasonable time after purchase.

3. Non-Refundable Cases

• The subscription has already been activated and used.
• The customer entered incorrect information during setup.
• The issue is caused by weak internet, unsupported device, or third-party apps.
• The customer violates our Terms of Use or Usage Policy.

4. Technical Issues

If you experience a technical problem, please contact our support team first. We may ask for screenshots, device details, app name, internet speed, and order information to investigate the issue properly.

5. Refund Request Process

• Contact our support team with your order number.
• Explain the issue clearly and provide proof if needed.
• Allow our team time to test and review your request.
• You will be notified once a decision has been made.

6. Processing Time

Approved refunds may take several business days to appear, depending on the payment method, payment provider, bank processing time, or transaction conditions.